Terms of Service

1. Description of Services

Saguaro Transport provides regional and last-mile transportation and logistics services throughout the Southwest United States, including:

2. Account Registration and Security

To access certain features of our Services, you must create an account. When registering, you agree to provide accurate, current, and complete information and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized access to or use of your account.

We reserve the right to suspend or terminate accounts that contain false information, are used for fraudulent purposes, or violate these Terms. Access to certain portals (Client, Driver, Command Center, Fleet Management, CRM, Accounting, Safety, and Admin) is role-based and requires appropriate authorization.

3. Booking and Transportation Services

4. Payment Terms

Payment terms vary based on account type and credit arrangements:

5. Liability and Claims

6. Regulatory Compliance

Saguaro Transport operates in compliance with applicable federal, state, and local regulations, including:

7. Real-Time Tracking and Data

Our Services include GPS tracking updated every 30 seconds for active shipments, estimated time of arrival (ETA) calculations incorporating real-time traffic and weather conditions, geofencing notifications for arrival and departure events, electronic proof of delivery (POD) including signatures and photographs, and vehicle telematics for fleet management. Tracking data is provided for informational purposes and ETAs are estimates only. We are not liable for delays or discrepancies between estimated and actual delivery times.

8. Driver Portal Terms

Drivers using our Driver Portal agree to maintain accurate availability and status information, complete assigned tasks according to provided instructions, conduct pre-trip and post-trip vehicle inspections as required, capture accurate proof of delivery including signatures and photographs, comply with all traffic laws, DOT regulations, and company policies, maintain confidentiality of customer information, and use the portal and company equipment only for authorized business purposes. Drivers acknowledge that their location, performance, and activity data will be collected through the portal for operational and compliance purposes.

9. Intellectual Property

All content, features, and functionality of our Services, including but not limited to software, text, graphics, logos, icons, images, and the overall design of our website and applications, are owned by Saguaro Transport or our licensors and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Services or included software without our express written permission.

10. Acceptable Use

You agree not to use our Services to violate any applicable law or regulation, infringe upon the rights of others, transmit malware, viruses, or harmful code, attempt to gain unauthorized access to our systems, interfere with or disrupt our Services, engage in fraudulent activity, or use automated tools to access our Services without permission. We reserve the right to suspend or terminate access for violations of this section.

11. Indemnification

You agree to indemnify, defend, and hold harmless Saguaro Transport, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to your use of the Services, violation of these Terms, violation of any rights of a third party, or any content or goods you ship through our Services.

12. Termination

Either party may terminate the service relationship with 30 days' written notice. We may suspend or terminate your access immediately without notice if you breach these Terms, fail to pay amounts owed, engage in fraudulent activity, or if required by law. Upon termination, your right to use the Services will cease immediately. All outstanding invoices become due upon termination. Provisions regarding limitation of liability, indemnification, intellectual property, and dispute resolution survive termination.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date. For material changes, we will provide notice through the Services or via email. Your continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

14. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms or our Services shall first be attempted to be resolved through good faith negotiation. If negotiation is unsuccessful, disputes shall be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, with arbitration taking place in Phoenix, Arizona. The arbitrator's decision shall be final and binding. Notwithstanding the foregoing, either party may seek injunctive relief in a court of competent jurisdiction to prevent irreparable harm.

15. General Provisions