Privacy Policy

1. Introduction

Progressive Transportation Services LLC ("we," "us," or "our"), operated by AbeMedia LLC, is committed to protecting the privacy of our customers, partners, and users of our services and technology platforms. This Privacy Policy describes how we collect, use, retain, and disclose personal information when you interact with our services, including through third-party platforms such as Thumbtack.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address.
• Service Details: Description of requested services, project specifications, scheduling preferences, and location information.
• Communication Records: Messages exchanged through our platform, third-party platforms (such as Thumbtack), email, phone, or text.
• Payment Information: Billing details necessary to process payments for services rendered, processed through secure third-party payment providers.
• Device and Usage Data: IP address, browser type, and interaction data when using our websites or applications.

3. How We Use Your Information

We use personal information for the following purposes:

• To provide, schedule, and deliver transportation, moving, hauling, and delivery services.
• To communicate with you regarding service requests, quotes, scheduling, and follow-ups.
• To respond to inquiries and leads received through third-party platforms, including Thumbtack.
• To send service confirmations, updates, and review requests.
• To improve our services, operations, and customer experience.
• To comply with legal obligations and resolve disputes.

4. Automated Communication

We may use automated systems, including AI-assisted tools, to respond to service inquiries and leads in a timely manner. These systems are designed to provide prompt, relevant responses and route inquiries to appropriate team members. All automated communications are subject to human oversight.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Delivery: With team members and contractors directly involved in providing your requested services.
• Third-Party Platforms: With platforms such as Thumbtack, Housecall Pro, or other service marketplaces as necessary to facilitate service requests and communications initiated through those platforms.
• Payment Processing: With secure third-party payment processors to complete transactions.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records are typically retained for a period of three (3) years following completion of services.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information, subject to legal and contractual obligations.
• Opt out of marketing communications.

To exercise any of these rights, contact us using the information below.

9. Third-Party Links and Services

Our services may integrate with third-party platforms and websites. This Privacy Policy does not apply to the practices of third parties. We encourage you to review the privacy policies of any third-party services you interact with.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.